mekar99 Jurisdiction Notice

Service availability

We at mekar99 offer our services only in jurisdictions where applicable law permits online gaming, sportsbook activity, and live-dealer gaming. We do not operate in jurisdictions where such activity is prohibited by law. Our service availability is determined by reviewing the regulatory frameworks of each region, and we monitor compliance continuously. If we detect that your account is accessing mekar99 from a jurisdiction where our services are not permitted, we may suspend your account without notice and forfeit your balance. We do not provide refunds for accounts suspended due to jurisdiction violations. Users access mekar99 at their own risk regarding jurisdiction eligibility; we do not provide legal advice regarding the status of mekar99 in any specific location. We encourage all users to independently verify whether mekar99 is available in their jurisdiction before creating an account or placing any selection. Our compliance team reviews account activity for patterns consistent with prohibited jurisdictions and may initiate account review if suspicious activity is detected. We maintain a list of jurisdictions where we do not operate; this list is updated regularly and published on our platform. Users who access mekar99 from jurisdictions outside our service area do so entirely at their own risk and forfeit all protections and dispute-resolution rights offered to eligible users. Any account opened or accessed from a prohibited jurisdiction may be suspended and liquidated without notice or refund.

Account eligibility

To open a mekar99 account, you must meet the eligibility requirements set by applicable law in your jurisdiction. We do not specify a fixed age requirement; instead, we defer to the legal age of majority or gaming eligibility age in your region. During account creation, you represent and warrant that you meet all eligibility requirements under your local law and are not prohibited from accessing online gaming or sportsbook services. We verify eligibility through Know-Your-Customer (KYC) procedures, which include government-issued photo ID verification and proof of address. If KYC verification reveals that you do not meet eligibility requirements, we suspend your account immediately and forfeit your balance. We do not offer refunds for ineligible accounts. Account holders are solely responsible for maintaining eligibility throughout their use of mekar99. If your eligibility status changes—for example, if you relocate to a jurisdiction where mekar99 services are prohibited—you must notify us immediately and cease using the platform. Continued access after a change in eligibility status may result in account suspension, balance forfeiture, and legal consequences depending on your jurisdiction's laws. We reserve the right to request updated KYC documentation at any time to verify ongoing eligibility. Failure to provide requested documentation within 30 days results in account suspension. We do not provide age-verification tools, account controls mechanisms, account preferences, or other responsible-gambling features on mekar99; these are not compatible with our service model.

Local-law responsibility

Users are solely and entirely responsible for verifying that access and use of mekar99 comply with the laws of their own jurisdiction. We do not provide legal advice, and this notice does not constitute legal counsel. Before creating an account or placing any selection on mekar99—whether for slot tournaments (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), sportsbook markets (Liga 1, Piala AFF, Champions League, Premier League, MotoGP), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), or esports (Mobile Legends, Free Fire, PUBG Mobile)—you must independently verify that such activity is legally permitted in your location. Laws governing online gaming vary significantly by region and change frequently; it is your responsibility to stay informed of changes to your local regulations. If you are uncertain about the legality of mekar99 in your jurisdiction, consult a local legal professional before proceeding. We at mekar99 are not liable for any legal consequences, penalties, fines, or losses resulting from your use of our platform in violation of local law. If you access mekar99 from a jurisdiction where it is prohibited, you do so entirely at your own risk. We may suspend your account without notice, and we will not process refunds, dispute claims, or account-closure requests related to such suspensions. By creating a mekar99 account, you acknowledge that you have independently verified the legality of our services in your jurisdiction and accept full responsibility for compliance with local law.

Data and privacy scope

We at mekar99 collect personal data necessary for account creation, KYC verification, payment processing, and regulatory compliance. Data collected includes your name, email address, phone number, government-issued ID, proof of address, date of birth, banking information, and complete transaction history. We use this data to verify your identity, process deposits and withdrawals through DANA, OVO, GoPay, ShopeePay, LinkAja, QRIS, BCA, Mandiri, BRI, or BNI, and to comply with anti-money-laundering (AML) and Know-Your-Customer regulations. We do not share your personal data with third parties except as required by law or to process payments through our payment partners. Payment processors receive only the information necessary to process your transaction. We retain account data for the duration of your account and for three years after closure; transaction records are kept for seven years to comply with regulatory requirements. You have the right to access, correct, or delete your personal data by contacting [email protected]. We respond to data-access requests within 30 days. For detailed information about data collection, use, retention, and protection, see our privacy policyWe employ standard encryption (TLS 1.2+) and PCI-DSS compliant payment processing to protect your data. Our servers may be located outside your jurisdiction; by using mekar99, you consent to your data being processed in jurisdictions where our infrastructure operates. If we discover a data breach affecting your account, we notify you without undue delay and provide guidance on protecting your account.

Contact for legal inquiries

If you have legal questions, compliance concerns, or wish to file a formal complaint, contact our legal team at [email protected]. We respond to legal inquiries within 48 hours on business days. For urgent matters, contact our support team via live chat during operating hours (Monday–Sunday 10:00–22:00 UTC+7); they can escalate your issue to our legal team immediately. We maintain a formal complaint process: submit your complaint in writing to [email protected] with a detailed description of the issue, relevant selection IDs or transaction records, and the resolution you seek. We acknowledge receipt within 24 hours and provide a substantive response within five business days. If you are dissatisfied with our response, you may escalate your complaint to our compliance officer by emailing [email protected]. Our compliance officer reviews escalated complaints and responds within ten business days. If you remain dissatisfied after exhausting our internal complaint process, you may pursue external dispute resolution through applicable regulatory bodies or courts in your jurisdiction. We do not waive your right to pursue legal action; however, we encourage users to resolve disputes through our internal process first. All communications regarding legal matters should be in English or Indonesian; we do not accept complaints submitted through social media or third-party platforms. Formal complaints must be submitted via email to the addresses listed above. Response times may extend by one business day during Idul Fitri, Idul Adha, Imlek, Nyepi, or other significant holidays.