mekar99 Platform Privacy Notice

When you create a mekar99 account to access our slot tournaments, sportsbook markets, or live-dealer tables, your browser sends personal data to our servers—your email address, an encrypted password, and payment details. This page describes what we collect when you use mekar99 and how we keep that data protected under applicable law. We at mekar99 prioritize transparency about our data practices, so you understand exactly what information we retain, why, and for how long.

Our privacy commitments apply regardless of whether you access mekar99 from Jakarta, Surabaya, Bandung, Medan, Semarang, or elsewhere in a supported jurisdiction. We process data in compliance with the data protection regulations of your region. You retain rights to access, correct, or delete your personal information upon request, and we provide clear channels to exercise those rights.

This notice covers personal data collection across all mekar99 services—slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), sportsbook (Liga 1, Piala AFF, Champions League), esports (Mobile Legends, Free Fire, PUBG Mobile), and live-dealer games. It also explains cookies, third-party processors, and your contact options if you have privacy concerns.

What Data We Collect and How We Use It

Account registration and identity verification

We collect your email address, a password of your choosing, and your full name during mekar99 account creation. Once you deposit funds or request a withdrawal, we require Know-Your-Customer (KYC) verification: government-issued ID (KTP or passport), date of birth, and proof of address. We use this data to comply with anti-money-laundering (AML) regulations and to confirm you are eligible to access mekar99 services in your jurisdiction. We store your ID documents in encrypted form on secure servers; we do not share them with marketing partners or third parties outside our compliance team.

Transaction and payment data

When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), we record the payment method, amount, timestamp, and transaction reference. We use this data to process refunds, detect fraud, and maintain account balance records. Payment processors handle your card or e-wallet details directly; we do not store full card numbers or sensitive authentication data. Settlement reports link withdrawal requests to corresponding payouts, and we retain this trail for seven years to comply with financial record-keeping requirements.

Gaming activity and behaviour tracking

We log your mekar99 gameplay activity: which games you access (Mahjong Ways, Aviator, live-dealer tables), when you place selections, your bet amounts, and outcomes. We use this data to calculate payouts, settle disputes, and detect unusual account patterns (e.g., rapid account closure after large wins, which may indicate fraud). We do not sell this gaming data to advertisers or third parties. We may use anonymised, aggregated data to understand player preferences—for example, "non-specific info of users prefer slot tournaments over sportsbook markets"—but never in a form that identifies you personally.

Note: We collect IP addresses and device identifiers to authenticate your login and prevent unauthorized account access. If we detect login attempts from unusual locations, we may ask you to confirm your identity before processing transactions.

Cookies and tracking technologies

We use session cookies to keep you logged in during your mekar99 visit. We also use analytics cookies to measure page load times, feature usage, and error rates—data that helps us maintain platform stability. These cookies are set by mekar99 directly; we do not permit third-party advertisers to set tracking cookies on our platform. You can disable cookies in your browser settings, but doing so may limit mekar99 functionality (e.g., you may need to log in again on each page). We do not use cookies to track your behaviour across other websites.

Third-party processors and data sharing

We use external service providers for specific functions: payment processors handle deposits and withdrawals; live-dealer studios (SA Gaming) manage video streams; and cloud hosting providers store our servers. These processors act as data processors under contract; they do not use your data for their own business purposes. We do not sell your data to brokers, advertisers, or marketing firms. If we are required to disclose your data by court order, law enforcement, or regulatory authority, we notify you of the disclosure unless legally prohibited from doing so.

Data retention and deletion on mekar99

We retain account data for the duration of your mekar99 account plus three years after closure. Transaction records are kept for seven years for compliance purposes. You may request deletion of non-essential data (profile photo, saved preferences) at any time. Complete account deletion requires contact with our support team and may not remove legally required records (e.g., AML documentation).

Your Rights and Our Commitments

Data subject rights

Under applicable data protection law, you have the right to request access to your personal data held by mekar99, to correct inaccurate information, and to request deletion where we no longer have a legal basis to retain it. You may also request a portable copy of your data in machine-readable format. To exercise any of these rights, contact our support team at [email protected] with "Data Request" in the subject line. We respond within 30 days of your request, or within the timeframe specified by your local data protection authority if longer.

Data security and jurisdiction

We use industry-standard encryption (TLS 1.2+) to protect data in transit and AES-256 encryption for data at rest. Our servers may be located outside your jurisdiction; by using mekar99, you consent to your data being processed in jurisdictions where our infrastructure operates. We maintain access logs and conduct regular security audits to detect unauthorized access. If we discover a data breach affecting your account, we notify you without undue delay and provide guidance on protecting your account.

Policy updates and contact

We may update this privacy notice to reflect operational changes or legal requirements. We notify users of material changes via email or in-platform notification at least 30 days before the change takes effect. Your continued use of mekar99 after such notice constitutes acceptance of the updated policy. If you have privacy questions, contact our compliance team at [email protected] or via live chat Monday–Sunday 10:00–22:00 UTC+7. We are committed to responding within 24 hours during business days. During holidays (Idul Fitri, Idul Adha), response times may extend by one business day.

Data protection authority: If you believe we have mishandled your data, you may lodge a complaint with the data protection authority of your jurisdiction.
GDPR and regional law: We comply with applicable data protection regulations in your jurisdiction. If you are in a region with specific data rights frameworks, those frameworks apply.
Children's data: mekar99 services are not available to users under the age of eligibility under your local law. We do not knowingly collect data from children; if we discover we have done so, we delete it immediately.

mekar99 operates with measured, consistent data practices across all jurisdictions and user groups. Your data is treated as sensitive information from the moment of collection through retention and deletion. We do not monetize your personal information, and we maintain transparency about processors and retention periods. If you have further privacy questions after reading this notice, our support team remains available via email or live chat.